Nevada's Long Term Care (LTC) Ombudsman
Program is designed to address issues and problems faced by residents in
long-term care facilities, which includes residential facilities for groups. The
Ombudsman protect the confidentiality of a resident's records, and ensure that
the identity of any complainant or resident will not be disclosed.
An important aspect of the LTC Ombudsman Program involves the Ombudsman's
statutory requirement to maintain confidentiality of each complainant.
This means anyone can file a complaint with the Ombudsman and be assured
that their identity will not be disclosed during the course of an
investigation.
The Ombudsman provide and refer information to appropriate
regulatory agencies regarding the problems of the residents in long-term
care facilities (including residential facilities for groups). The
Ombudsman will notify the complainant of results upon completion of the
investigation.
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 | Advocacy covering a broad spectrum of issues such as:
 | Investigations regarding abuse, neglect, and exploitation
of seniors in addition to resident complaints |
| Quality of care |
| Residents rights |
| Admission, transfer and discharge |
| Medical care and treatment |
| Nutrition |
| Administrative issues |
| Environmental concerns |
| Financial issues |
| Accessing resources in the community
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| Informational services to the general public regarding the long
term care industry in Nevada.
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| Diverse educational presentations to the general public
regarding senior issues in Nevada.
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| In-service training for long term care professionals regarding
trends affecting the quality of care for seniors. Emphasis is on
residents rights and prevention of elder abuse.
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The Bill of Rights ensures that the civil rights of long-term care
residents are not infringed upon by the facility or other parties.
The rights specifically include, but are not limited to:
| The right to exercise his or her rights as a resident of the
facility and as a citizen or resident of the United States.
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| The right to be free of interference, coercion, discrimination,
and reprisal from the facility in exercising his or her rights.
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| The right to be informed of rules and regulations regarding
patient conduct and responsibilities.
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| The right to be informed of costs and charges.
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| The right to participate in discussions about care, treatment
and access to their records.
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| The right not to be unfairly transferred or discharged either
to another room or from the facility.
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| The right to voice concerns and to have complaints resolved.
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| The right to mange financial affairs and receive full and
complete accounting of funds.
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| The right to have reasonable access to the use of a telephone
where a call can be made without
being overheard.
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| The right to self-administer drugs under certain conditions.
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| The right to have notice of bed-hold policy and readmission
policies.
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| The right to be free from unreasonable restraint.
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| The right to be assured of the confidential treatment of their
personal and medical records.
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| The right not to be required to perform services.
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| The right to communicate and associate with others.
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| The right to participate in social, religious and community
groups.
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| The right to use personal clothing and keep personal
possessions.
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Please call a regional
Division for Aging Services office to
utilize the LTC Ombudsman service.
The Division for Aging Services observes the provisions of the
Americans with Disabilities Act. No person shall be excluded from participation
in, denied the benefits of, or be subjected to discrimination in any service or
activity because of race, color, national origin, sex, age, or physical or
mental disability under these programs.
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